#CARDWORKS ORLANDO WINDOWS#

This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires.

Ability to present best practices, convey procedural requirements and client specific trend information as well as the ability to test retention of these topics in both an individual and classroom environment.

Ability to work in a one on one environment to disseminate best practices, broad concepts and specific triggers for dispute cases.

Flexibility to work extended hours and adjust hours as needed.

Ability to readily identify specific dispute types.

Effectively differentiate between a cardholder dispute and unauthorized fraudulent use.

Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions.

Ability to identify potential trends and effectively communicate this information to management.

Ability to understand and carry out oral and written instructions.

Ability to efficiently assess, understand and effectively resolve problems.

Ability to work under pressure flexibility and willingness to work at a rapid pace under strict timeframes.

Effective planning, organizational, and time management skills.

Skilled in negotiating, including the ability to persuade and modify opinions to reach goals.

#CARDWORKS ORLANDO WINDOWS#

Familiarity with Windows based computer applications.

Ability to readily identify the characteristics of each when present on a case.

Well versed in chargeback rules and all required applications/programs to process chargebacks.

Experience with First Data (FDR), Evolve, Falcon or related platforms preferred.

Two (2) years of related customer service, financial servicing and disputes/chargeback experience is required.

High School diploma or equivalent education required.

May be tasked with assisting management in producing, reviewing and monitoring productivity and other exception reports/queues.

Assists with the handling of ad hoc requests of management.

Assists management in the development and periodic updating of training modules.

Assists management with identifying associates who are not effectively utilizing their training and best practices in order to efficiently resolve Dispute cases accurately and timely.

Remains current on all Dispute techniques, including but not limited to monitoring cases and identifying current and emerging trends.

Answers questions and assists associates with issues regarding policies and procedures.Provides associate coaching & mentoring.Provides feedback to associates based on quality, productivity and attendance.Monitors associate productivity and performance progression to ensure compliance with internal processes and procedures.Assists management in periodic refresher/pull back training programs.Assists management with the initial training, coaching and development of new hires.

This role oversees and performs clerical and administrative support tasks assisting the Disputes Management Team. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. The Coach works with a group of Disputes Associates in support of their day-to-day responsibilities on and off the phone. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.

Cardworks orlando